Frequently Asked Questions

Provision IT is a division of Lucrative Keylargo and Networks (Pty) Ltd, established in 2017. We specialise in the supply, installation and maintenance of CCTV security surveillance systems, access control, networking infrastructure and electronic security solutions. With over 15 years of industry experience and 70+ skilled employees, we serve domestic, commercial and industrial clients across South Africa.

We operate nationally with branches in KwaZulu-Natal, Gauteng and the Western Cape. Our technical teams offer 24/7 support across all regions, and we handle remote monitoring of sites nationwide through our Remote Risk 24/7 control room.

Yes. We serve domestic, commercial and industrial markets with tailored end-to-end security solutions. Whether you are a homeowner, a retail business, a warehouse or a large industrial facility, our team will design a solution specific to your needs and budget.

Our client base spans a wide range of sectors including logistics and warehousing, retail and food, education, manufacturing, commercial offices, residential estates, industrial facilities and healthcare.

Simply request a free quote via our contact page, email us at info@provisionsec.co.za or call +27 81 531 9077. Our team will arrange a no-obligation site assessment, design a tailored solution and provide a detailed quotation.

We offer a comprehensive range including Full HD analogue, Smart IP Network, PTZ and ANPR cameras, as well as AI Video Analytics systems. All IP-based systems support remote viewing and mobile app control.

Yes. All our IP-based CCTV systems support remote viewing and control via mobile devices through ISP connectivity. We configure the mobile app as part of the installation and provide full training so you can monitor your property from anywhere.

Storage requirements depend on your number of cameras, image resolution, frame rate and required retention period. During your site assessment, our consultants calculate the exact capacity needed and recommend suitable DVR, NVR or cloud storage solutions. Most commercial clients opt for 30–90 days of footage retention.

Analog cameras transmit video via coaxial cable to a DVR and are cost-effective for upgrading existing infrastructure. IP cameras transmit digital data over network cable or wirelessly, offering higher resolutions, AI analytics and easier scalability. Our consultants recommend the best fit for your situation.

Yes. We install ANPR systems for vehicle access control, evidence capture and fleet monitoring — ideal for logistics facilities, estates, parking areas and any environment requiring vehicle tracking. Systems integrate with access control barriers and gates.

We offer the full spectrum including facial recognition, fingerprint biometrics, RFID card systems and PIN access. All terminals integrate with intelligent door locking hardware and centralised PC server software for full audit trails and time & attendance reporting.

Absolutely. We design integrated security ecosystems where access control events trigger camera recordings and provide visual verification of entry attempts — giving you a complete picture of who accessed your premises and when.

Yes. Many of our terminals double as time and attendance systems, recording employee clock-in/clock-out data for payroll processing. This eliminates buddy-punching and reduces manual timekeeping errors.

Modern facial recognition systems achieve accuracy rates of 99%+, are resistant to photo-based spoofing and require no physical contact. We source enterprise-grade hardware configured to comply with relevant South African privacy regulations.

Our Remote Risk 24/7 Video Control Room is a state-of-the-art centralised monitoring facility staffed around the clock by certified operators. Our team actively monitors your cameras and responds proactively to incidents before they escalate, providing full incident reporting.

Reactive monitoring reviews footage after an incident. Proactive monitoring means trained operators watch your cameras in real time and intervene during an incident — alerting security or law enforcement while the event is happening. This dramatically improves outcomes.

Yes. Our control room is built for multi-site management. Clients with multiple branches, depots or locations can have all sites monitored centrally — popular with retail chains, logistics companies and property management businesses.

Yes. Our operators provide full incident reporting for every event detected, including timestamps, camera references, event descriptions and recommended actions. Regular summary reports — weekly or monthly — can be arranged as part of your SLA agreement.

After-sales support is a cornerstone of our service. We provide 24/7 technical assistance from our national branches — including telephone support, remote diagnostics and on-site callouts. We believe a solution is only as effective as the company that backs it up.

Response times depend on your SLA tier. SLA clients receive priority response with defined turnaround commitments. For critical security failures, our target is to have a technician on-site or a remote resolution underway as quickly as possible.

Yes. System training and formal handover are a standard part of every installation. We ensure you and your team fully understand how to operate your new security system before sign-off. User guides and documentation are also provided.